TELECOM CUSTOMER SUPPORT

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TELECOM CUSTOMER SUPPORT

We are a service center which has adequate telecom facilities, trained consultants, and access to wide database, internet and other on-line information support infrastructure to provide information and support to a customer. It operates to provide round the clock and year round service i.e. 365 days and 24 hour service.

Thus, it is evident that we are primarily needed in an industry that has frequent interaction with a broad client base and intensive stakes in services being offered to the customer; where time and material value is of paramount importance. These services are very popular in countries such as USA, Europe, Japan and Australia.

Some of the latest trends and value added services deployed as part of our design and operation are:
State of the art “Web Enabled” call center environment
Customized call handling applications
The trend toward PC/IP platform
Live, interactive call response 24 hours per day, 7 days per week.
Technical Support/ Helpdesk Services on-line
Automatic call distribution
Commitment to customer satisfaction, retention and relationship building
Comprehensive and ongoing training programs
Motivation performance driven concepts.
Professional corporate philosophy and culture.

Amongst other, the service application areas which may be addressed by us include.

  • Market Research
  • Database Development
  • Bill receivables
  • Credit and Billing problems
  • Sale Support
  • Complaint Handling
  • Technical Queries
  • Lead Generation
  • Relationship and Account management
  • Telemarketing