AVIATION CUSTOMER SUPPORT

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AVIATION CUSTOMER SUPPORT

avation-customerAviation customer services are responsible for making sure that passengers and their luggage safely board the right aircraft at the right time. In this role, we will often be the first person that passengers meet as they start their journey, so we need to give them a warm welcome and a positive experience.

We are sometimes known as passenger service agents or check-in assistants. In this role, we would usually work for an airline, or for a ground services agent on behalf of an airline.

Dealing with passenger inquiries about flight departures and arrivals
Checking passengers in giving seat numbers
Providing boarding passes and luggage labels
Telling passengers about luggage restrictions
Weighing baggage and collecting any excess weight charges
Taking care of people with special needs, and unaccompanied children
Calming and reassuring nervous passengers

WE may sometimes help passengers through immigration and customs, or escort passengers who have night flight connections. WE could also specialize in different areas of airport work, such as computer control.